Refund Policy

Refunds are approved for eligible items returned within 60 days of delivery. Items must be unused, clean, and in original packaging with all tags attached.

We offer free returns on all qualifying orders. Return shipping costs are fully covered by rothysmall.com.

Once we receive and inspect your returned item, refunds are processed within 5–10 business days. Refunds are issued to the original payment method used at checkout.

Certain items may be marked as non‑returnable or final sale, including personalized products, used items, and items damaged by improper care. Such items are not eligible for refunds.

If you receive an item that is damaged or defective, contact support@rothysmall.com with your order number and photos. We will arrange a replacement or full refund promptly.

You will receive an email notification when your refund is completed. Processing times for the funds to appear in your account may vary by payment provider.